Imprint & Terms

Imprint

Elsita Jewelry is operated by:

Welo AG
Promenadenstrasse 19
8200 Schaffhausen

Company Identification Number: CHE-411.948.135

Email: contact@elsita.com

Disclaimer: Despite careful checking of the content, we accept no liability for the content of external links. The operators of the linked sites are solely responsible for their content.

General Terms and Conditions

§1 Applicability of the Terms and Conditions

Offers, sales, invoicing, warranty claims and the terms and conditions of the elsita.com online shop are handled by Welo AG (CHE-411.948.135). All services provided by Welo AG are governed exclusively by these terms and conditions, even if they have not been expressly confirmed again. By placing an order for goods or services, these terms and conditions are deemed to have been accepted. Any deviations from these terms and conditions are only valid if we confirm them in writing.

§2 Offer and Conclusion of Contract

The information contained in our sales documents, advertisements and online shop (drawings, illustrations, dimensions, weights, specifications and other features). The images are to be regarded as indicative and approximate and may differ from the actual product. The information is non-binding unless it is expressly designated as binding in writing. The email automatically generated by the online shop following an order does not constitute a written, binding confirmation or contractual agreement.

By clicking the ‘Order’ button in the online shop, the customer places a binding order for the products listed on the order page. If, following order confirmation, it is determined that delivery of the goods is not possible or that there was a pricing error, the order will be cancelled; in the case of pricing errors, the customer will be invoiced for the price difference. In the event of pricing errors, the customer is entitled to cancel the order if they do not agree to the subsequent invoicing of the price difference. In any event, the customer may not assert any further claims against Welo AG or a supplier.

Orders placed by minors are only permitted with the consent of their legal representative.

§3 Prices

The prices stated in the order confirmation shall apply. For items in stock, these prices are fixed at the time of ordering. Prices are quoted in Swiss francs, inclusive of statutory VAT and, unless otherwise agreed, exclusive of delivery costs. Current prices are published in the online shop; prices are subject to change and errors excepted.

We reserve the right to make price changes or correct any typographical errors. All product names and registered trade marks belong to their respective owners. Photographs and illustrations are for information purposes only and are not contractually binding.

§4 Delivery and Performance Period

Deliveries are made only to delivery addresses within Switzerland and the Principality of Liechtenstein.

Dates and delivery times are non-binding unless expressly agreed otherwise in writing. Any specific delivery times and dates quoted by Welo AG are subject to correct and timely supply to Welo AG by suppliers, distributors and importers.

§5 Default of Acceptance

If, following an order and the expiry of a grace period set for the buyer, the buyer refuses to accept the goods or declares that they do not wish to accept them, Welo AG may refuse to fulfil the contract and may claim from the buyer, at its discretion, the costs arising from non-performance, either in the amount of the actual loss incurred or as a lump sum of 25 per cent of the agreed purchase price.

§6 Delivery

1. Deliveries are made only to addresses within Switzerland and the Principality of Liechtenstein. Welo AG shall determine the appropriate delivery service provider. Surcharges for small quantities and postage are shown separately in the shopping basket. Delivery is free of charge for orders of CHF 100.00 or more.

2. Visible discrepancies in quantity must be reported in writing to Welo AG and the carrier immediately upon receipt of the goods; hidden discrepancies must be reported within 5 days of receipt. Complaints regarding damage, delay, loss or poor packaging must be reported immediately upon acceptance of the consignment.

§7 Transfer of Risk

Risk passes to the buyer as soon as the consignment has been handed over to the company responsible for transport. If dispatch is delayed or becomes impossible through no fault of our own, risk passes to the buyer upon notification that the goods are ready for dispatch. Any agreement in individual cases for Welo AG to bear the transport costs has no effect on the transfer of risk.

§8 Warranty

Welo AG warrants, within the scope of the manufacturer’s guarantee, that the products are free from defects in workmanship and materials. The warranty period for new goods is 2 years, unless otherwise expressly agreed in writing or specified by the manufacturer.

For second-hand equipment, such as display items or returns from customers or workshops, the warranty is reduced to 1 year. Such items are marked accordingly in the online shop.

The warranty period begins on the date of delivery. If operating or maintenance instructions are not followed, modifications are made, parts are replaced or consumables are used that do not comply with the original specifications, the warranty shall lapse insofar as the defect is attributable to this. This also applies where the defect is attributable to improper use, storage or handling of the equipment, or to unauthorised tampering or the opening of the equipment. Minor deviations from the guaranteed characteristics of the goods do not give rise to any warranty claims.

Liability for normal wear and tear and wear parts is excluded.

Warranty claims against Welo AG are available only to the original purchaser and are not transferable. The customer must bear the postage costs for any returns.

Unless otherwise agreed, defective parts will be replaced with equivalent items or repaired. The replacement of parts, assemblies or entire products does not give rise to any new warranty periods.

A warranty claim does not entitle the purchaser to a refund of the purchase price, provided that the products are repaired free of charge or replaced with equivalent items.

There is no right to claim damages arising from the use of the defective product.

§9 Returns

Do not send anything to Welo AG without first contacting contact@elsita.com. 

For repairs or warranty claims, you must contact Welo AG in advance. Please contact contact@elsita.com with a detailed description of the fault and, if applicable, photographs. We will then send you a returns form, which must be used to return the faulty goods. Return postage costs are generally to be borne by the buyer. Returns will only be accepted in their original packaging; otherwise, the return cannot be processed. The replacement of parts or entire products does not give rise to new warranty periods. The warranty is limited exclusively to the repair or replacement of the damaged items supplied.

In all cases, the customer is responsible for packaging the goods to be returned in a manner suitable for transport. The customer will be charged for any damage to or loss of the goods resulting from improper packaging. If the customer hands the goods over to a transport company, the customer bears the risk of the goods being transported safely. The risk is only transferred to Welo AG upon acceptance of the goods by Welo AG.

Incorrectly ordered or wrong items must be reported to contact@elsita.com within 5 days. If the packaging has been opened or damaged, a deduction may be applied or the return may even be refused. Returns for goods valued at less than CHF 50 are generally excluded. If the item was ordered incorrectly by the customer, a return will be assessed and either approved or rejected. In this case, a deduction of at least 10% will apply. The customer must bear the postage costs themselves. If the item is faulty or damaged, it will be replaced, repaired or refunded.

In the event of incorrect orders, Welo AG offers customers the option to arrange a return. The following conditions apply:

The goods were purchased from Welo AG.
The goods are in their original, unopened and undamaged packaging.
The return request must be sent to contact@elsita.com within 5 days of the delivery date.

If the request is approved:

Transport costs are to be borne by the customer.
A deduction of 10% of the invoice amount is generally made to cover administrative costs. In exceptional cases, where there is significant wear and tear, a higher deduction may apply.

Worn or used products cannot be returned.

§10 Retention of title

The goods delivered remain the property of Welo AG until full payment has been made.

§11 Payment

We accept credit cards and Twint as payment methods.

Should a purchase on account be granted in exceptional cases, the amount must be paid within the specified period. Should the buyer fall into arrears, we are entitled to charge interest at a rate of 10% from the relevant date. For the duration of the arrears, Welo AG is entitled at any time to withdraw from the contract, reclaim the delivered goods and claim damages for breach of contract.

In the event of debt collection proceedings initiated by Welo AG, the costs of such proceedings will be passed on to the buyer and the debt collection data will be forwarded to various credit reference agencies.

§12 Limitation of Liability

Claims for damages arising from the impossibility of performance, breach of contract, fault at the time of conclusion of the contract, or tort are excluded in respect of both Welo AG and its agents or vicarious agents, unless there has been wilful misconduct or gross negligence. No liability is accepted for consequential damages arising from the use of the products.

§13 Copyright / Software Warranty

Where software forms part of the scope of delivery, it is provided to the purchaser solely for one-off resale or for the purchaser’s own use; that is to say, the purchaser may neither copy it nor make it available to others for use. Software is excluded from all warranty provisions set out on forms. The provisions of the manufacturer’s licence agreement shall apply exclusively.

§14 Data Protection

Welo AG is entitled to process data relating to the business relationship or in connection with the data received about the buyer, regardless of whether this data originates from the buyer themselves or from third parties, in accordance with the Federal Data Protection Act. Welo AG guarantees that no customer data will be passed on or sold for advertising purposes.

We reserve the right to make changes and adjustments at any time.

Schaffhausen, 17. July 2026

Elsita Jewelry, operated by: